Mm, gotta love the out-sourcing of helplines.
Man: Your boss, please.
Me: I'm afraid he's out of the office this afternoon.
Man: I CALL REGARDING BT COMPLAINT MUST SPEAK WITH YOUR BOSS.
Me: Um, I'm afraid he really
is out of the office this afternoon. He is at a meeting.
Man: He is not in office?
Me: No, he is at a meeting.
Man: Get him to call me. Can I take your name?
Me: Yes, my name is Rachel.
Man: Please repeat.
Me: Rachel.
Man: I'm sorry, how do you spell Rachel.
Me: R-A-C-H-
Man: R-A-E-H-
Me: No, C-H-
Man (interrupting): R-A-E-H-C-H, how do you say name please.
Me (but you just said it!): It's Rachel and it's R-A-C-H-E-L not E-H-
Man (interrupting again): Okay bye.