has anyone emailed them and gotten an answer?

I sent them an email a couple weeks ago in regards a country that will not provide Police record and have no response?????

Did you read the response time on the USEM website?

The response time seems to be slower than snail mail.

http://manila.usembassy.gov/wwwh3230.html

Please note that due to the large volume of messages received, it may take four to six weeks to reply to your inquiry.

no I did not see that-Thank you very much!