3rd call to NVC over same checklist and a different response

[jwcir12016 32]

I was told I would be getting a checklist, still haven't, but they explained what I needed and I sent it (2 different responses from 2 ppl, but sent everything). I sent everything, and called today to see if they got it. I got another response today:

Problem: My Dad is my joint sponsor, he listed my Mom as his household member, they require more financial info from her. I was told to have her fill out i864a and submit W2's

I did it! Sent!

Today they tell me, that W2's aren't good enough they need her 2014 tax transcript. However, I can't get that because she and my Dad file together, and they have all his info. BUT.....they told me today, they need his 2014 tax transcript and tax schedules for the interview.....WHAT ARE TAX SCHEDULES???? How do I get through NVC, I don't know what else to submit for my Mom that they don't already have, she is only a household member of the joint sponsor. Can I request to speak to a supervisor, why are 3 people telling me 3 different things in one week...HELP!

[TBoneTX 43,002]

*** Thread is moved from CR-1 Process forum to the NVC forum. ***

[mallafri76 1,012]

The reason you get three different answers to the same question is because NVC is incompetent and inefficient. The person you speak to on the phone is just a service rep, they're not involved in the actual cases at all, they just read from a computer screen.

Usually, when it's a joint sponsor with a household member, you need to send in the joint sponsor's IRS transcript and both sponsor's W2. Is that what you sent? Asking for a supervisor might get you put on supervisor review, and that is a real lottery. The timeline for supervisor review is 42 days, but some of us here on VJ have been or are stuck at supervisor review for months, so be careful.

Edited November 16, 2015 by mallafri76

[jwcir12016 32]

The reason you get three different answers to the same question is because NVC is incompetent and inefficient. The person you speak to on the phone is just a service rep, they're not involved in the actual cases at all, they just read from a computer screen.

Usually, when it's a joint sponsor with a household member, you need to send in the joint sponsor's IRS transcript and both sponsor's W2. Is that what you sent? Asking for a supervisor might get you put on supervisor review, and that is a real lottery. The timeline for supervisor review is 42 days, but some of us here on VJ have been or are stuck at supervisor review for months, so be careful.

Yes, you mentioned something about avoiding supervisors before on one of my previous posts, so I don't want any hangs ups and am trying to do the best I can without them. Basically after I posted I called one more time. It was someone much more patient. And basically they needed a tax transcript or tax return from 2014, since it will take a little while to get the tax transcript, I complied my joint sponsors 20+ page tax return and over nighted it on my lunch break. But yes, inefficient, incompetent and unconsiderate people seem to run NVC. Also unfriendly representatives don't help the situation. I have tried being polite and kind in order to get an appropriate response that answers my questions, apparently that doesn't even work! I just want my husband here!