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New NVC Phone system SUCKS

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Filed: IR-1/CR-1 Visa Country: Thailand
Timeline

Called today at 7am sharp. Was greeted with a new phone menu.

My favorite part is that it says press 2 for english, after pressing 2 the menus them repeat in both English and Spanish.

Can't key ahead, have to then listen to a long list of disclosures (both english & spanish).

Press 2 again to speak with someone, told they are closed today (Tue 20-Jan-15) and to call back tomorrow.

5min later repeated the process, after the 4 minutes and 37 seconds of messages was put in queue to speak with someone.

Now on hold as I write this.....sounds like we have better music to listen to now ;) (not really just saying)

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Filed: IR-1/CR-1 Visa Country: Spain
Timeline

Agreed. Was about to write a post saying exactly the same. On the NVC website it says that they are "upgrading" the phone system. Still waiting to see what's improved...

09/24/14 Marriage

USCIS

10/23/14 Mailed I-130 from Spain

11/05/14 NOA 1, routed to CSC

12/04/14 NOA 2

NVC

12/17/14 Case received

01/22/15 Case number assigned

01/23/15 DS-261 completed

01/26/15 AOS bill invoiced and paid

02/09/15 Mailed both packages from Spain

02/17/15 Scan date AOS & IV packages

02/17/15 IV bill invoiced

02/18/15 IV bill paid

02/20/15 DS-260 completed

03/24/15 Case Complete

04/16/15 P4 email

Madrid Embassy

05/26/15 Medical

05/28/15 Interview- Approved

07/29/15 POE

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Filed: IR-1/CR-1 Visa Country: Spain
Timeline

Got a person after 27 minutes on hold. No case number yet :(

09/24/14 Marriage

USCIS

10/23/14 Mailed I-130 from Spain

11/05/14 NOA 1, routed to CSC

12/04/14 NOA 2

NVC

12/17/14 Case received

01/22/15 Case number assigned

01/23/15 DS-261 completed

01/26/15 AOS bill invoiced and paid

02/09/15 Mailed both packages from Spain

02/17/15 Scan date AOS & IV packages

02/17/15 IV bill invoiced

02/18/15 IV bill paid

02/20/15 DS-260 completed

03/24/15 Case Complete

04/16/15 P4 email

Madrid Embassy

05/26/15 Medical

05/28/15 Interview- Approved

07/29/15 POE

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Filed: IR-1/CR-1 Visa Country: Jamaica
Timeline

Called today at 7am sharp. Was greeted with a new phone menu.

My favorite part is that it says press 2 for english, after pressing 2 the menus them repeat in both English and Spanish.

Can't key ahead, have to then listen to a long list of disclosures (both english & spanish).

Press 2 again to speak with someone, told they are closed today (Tue 20-Jan-15) and to call back tomorrow.

5min later repeated the process, after the 4 minutes and 37 seconds of messages was put in queue to speak with someone.

Now on hold as I write this.....sounds like we have better music to listen to now ;) (not really just saying)

Called at 7 am my self and i'm still on hold at 9:28. The new system sucks every 30 min you get sent back to select a menu option. :crying::crying::crying:

Edited by Ryan H
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Filed: Lift. Cond. (apr) Country: China
Timeline
Moved from IR-1/CR-1 Process & Procedures to NVC forum.

Our journey:

Spoiler

September 2007: Met online via social networking site (MySpace); began exchanging messages.
March 26, 2009: We become a couple!
September 10, 2009: Arrived for first meeting in-person!
June 17, 2010: Arrived for second in-person meeting and start of travel together to other areas of China!
June 21, 2010: Engaged!!!
September 1, 2010: Switched course from K1 to CR-1
December 8, 2010: Wedding date set; it will be on February 18, 2011!
February 9, 2011: Depart for China
February 11, 2011: Registered for marriage in Wuhan, officially married!!!
February 18, 2011: Wedding ceremony in Shiyan!!!
April 22, 2011: Mailed I-130 to Chicago
April 28, 2011: Received NOA1 via text/email, file routed to CSC (priority date April 25th)
April 29, 2011: Updated
May 3, 2011: Received NOA1 hardcopy in mail
July 26, 2011: Received NOA2 via text/email!!!
July 30, 2011: Received NOA2 hardcopy in mail
August 8, 2011: NVC received file
September 1, 2011: NVC case number assigned
September 2, 2011: AOS invoice received, OPTIN email for EP sent
September 7, 2011: Paid AOS bill (payment portal showed PAID on September 9, 2011)
September 8, 2011: OPTIN email accepted, GZO number assigned
September 10, 2011: Emailed AOS package
September 12, 2011: IV bill invoiced
September 13, 2011: Paid IV bill (payment portal showed PAID on September 14, 2011)
September 14, 2011: Emailed IV package
October 3, 2011: Emailed checklist response (checklist generated due to typo on Form DS-230)
October 6, 2011: Case complete at NVC
November 10, 2011: Interview - APPROVED!!!
December 7, 2011: POE - Sea-Tac Airport

September 17, 2013: Mailed I-751 to CSC

September 23, 2013: Received NOA1 in mail (receipt date September 19th)

October 16, 2013: Biometrics Appointment

January 28, 2014: Production of new Green Card ordered

February 3, 2014: New Green Card received; done with USCIS until fall of 2023*

December 18, 2023:  Filed I-90 to renew Green Card

December 21, 2023:  Production of new Green Card ordered - will be seeing USCIS again every 10 years for renewal

 

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Filed: Other Timeline

It seems based on your experience the NVC's new system is successful in allowing fewer calls to get through. I question why they even have a phone system. A majority who report their experience in calling indicate no real support was given. They need to fix this by increasing their resources in-line with the fees we have paid, or just shut the door on all new applicants until they can take care of what is in the system! Oh but wait, they have got to work on all the non-funded associated visa activities blessed on them by the current administration. You would think our fees paid would allow an individual to review and process the cases that have already been reviewed and approved by USCIS in about 15 minutes, not going on in our case 5 months!

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