Due to personal attention given to every caller...NVC.

[AnnaMaria 68]

Due to the personal attention given to every caller....

This is what you hear when you wait for the NVC operator to respond.

Just now, around 14:02pm (Or 7:02 AM Eastern U.S. time) I called the NVC to inquire about some errors they made with inputting our address and the effects it might have on our expedite request if it shows me and my spouse not living together (even though ALL of our paperwork state we have the same address here in Romania) due to an error on their end.

I got a man named Arthur, who immediately sounded very irritated. I gave him the information he requested initially and when he asked "What can i do for you"..I began.

I stated "Sir, we sent in an expedite request and..." This is as far as I got before he went "Ok, ok, ok, you need to stop. We get thousands of those requests every day. They may be in the office, but if we look at them, you'll know in your email and we'll send it to the embassy if we approve it. Is there anything else?"

I said "Sir, you did not even let me finish my sentence. I commenced to explaining that the address they entered is incorrect and needed to know what would happen if they had not fixed my address before they forwarded my request (if approved) to the embassy."

At that point he repeated an address he had on file, which is somewhere in New York (And we both live in Romania) and said "This is just a mailing address, not a physical address, if we send it to the embassy, you'll know. Is that all?"

I said "No sir, thank you for your time."

End of call.

I'm really sad about this. These are the people who are supposed to be helping people who are taking the legal and right route to immigrating to the U.S. For the $1000+ in fee's alone from USCIS to Visa issuance, I feel like the customer service I received today was not only rude and uncaring, but showed absolutely no interest in answering my phone call and doing their job. Very unprofessional, I would have rather waited 30 minutes for someone who showed me the slightest bit of kindness.

As much as I wish there was an e-mail or number to call and report poor operators, ultimately, it would probably just make it worst for the case in the long run.

[kzielu 1,147]

Well, read VJ. Common advice is "Once your petition is approved, start calling NVC...". Here you go, that's the price for thousands of callers every day...

[AnnaMaria 68]

Well, one minute after the lines open, i'm not sure anyone's day could possibly be ruined that terrible they would act like that to someone. I didn't even wait five seconds after pressing 1 on the main menu before I got an operator. He must have had a bad morning....or he really hates his job.

[Harpa Timsah 13,258]

Too many people call NVC so they stopped taking inquiries on I-129F petitions. I suppose it could happen for I-130s too.

[bdrew612 1,071]

You can complain about NVC phone reps if they were rude. On the NVC thread, Arthur is notorious for being a jerk to people. Here's the contact info:

NVCINQUIRY@state.gov Attn : P I Dept. (in the subject line)

[AnnaMaria 68]

I will definitely be writing something once our visa is taken care of. The last thing anyone wants is another burden due to someone with a bad attitude.

Until then, I shall imagine Arthur as thus and move on with my life....