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Problem with combo card at Atlanta airport this morning

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Filed: Citizen (apr) Country: Mexico
Timeline

My wife Elizabeth had an issue with her combo card this morning when she was checking in at the Atlanta airport flying to Mexico City. Elizabeth received her combo card (with advance parole) the first week of January. We are still waiting for the green card and are adjusting status from a K1 visa. I am flying to Mexico City on 2/21/14 and we both fly back on 3/1/14. When she was checking in at the Delta ticket counter the Delta employee asked to see Elizabeth's visa or green card. Elizabeth produced her combo card and the Delta employee had no idea what the combo card is and was clueless about AP. Lucky for us when Elizabeth received her combo card she also received a letter from USCIS that explained what the combo card is. One statement on the USCIS letter says "presenting a valid combo card will authorize a transportation operator to accept you on board for travel to the United States without liability under section 273 of the Immigration and Nationality Act provided that you arrive in the United States on or before the expiration date on the card" The Delta employee had an issue with Elizabeth's return ticket on 3/1/14. Elizabeth let the Delta employee look at the USCIS letter when helped a little. The Delta employee then manually loaded information into the Delta computer system which also included Elizabeth's A number (Alien number). Elizabeth also produced our marriage license to prove to the Delta employee we were married. What a crock! Anyway to make a long story short she was allowed to check in and was given her boarding pass. She had zero issues going through the TSA security check as they simply asked for her passport. Thankfully we had front loaded the paperwork that we might need to produce in order to help the Delta employee do her job...something I would think a person working in the international terminal would be trained on. I plan on calling Delta this morning in attempt to get some answers. When Elizabeth lands at Benito Juarez airport in Mexico today she will stop by the Delta check in counter and ask the employees if they understand the combo card. I am a little worried about checking in on 3/1/14 with this wonderful combo card that nobody knows anything about.

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Filed: Citizen (apr) Country: Uganda
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Wow... she might be new..ish on the job...may be?? I never had trouble leaving and returning with my combo card through ATL back in the day! Enjoy ya trip smile.png

Edited by KASH2011
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Filed: Citizen (apr) Country: Mexico
Timeline

As a follow up I called Delta who has their home office here in Atlanta. The person I talked to apologized for the trouble Elizabeth had this morning. They put me on hold and contacted the Delta airline station manager at the international terminal at the Atlanta airport to confirm everything was now in order. I was told the Delta computer system was correctly configured with Elizabeth’s data and this would not happen again. I was also given the Delta station manager’s name at Benito Juarez airport in Mexico City. I was told to contact the station manager if we have any issues when we leave Mexico City on 3/1/14. Thankfully Elizabeth had documentaion from USCIS, marriage license, etc to prove her case. It is sad when people are in a position that contols your next move and they don't know their job. It is always better to have paperwork/documentaion they don't need than to not have paperwork/documentaion they do need! Elizabeth has lived in Atlanta for years while she worked under her TN visa (that is how we met). She has numerious trips out of the Atlanta airport but this is the first time using the combo card. What a journey



God Bless everyone



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All she needed to show on the way out was her passport, my guess is the robot-employee went overboard because she had a return flight.

Just so you know: she mya use the "residents and citizens lane" at customs but she will be sent to the secondary inspection room when she comes back, that's normal, they may hold her for anything between 5 minutes to 4 hours (some cases even more) while they re-check information and stamp her passport with a "paroled until" stamp.

Edited by alguien
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All she needed to show on the way out was her passport, my guess is the robot-employee went overboard because she had a return flight.

Just so you know: she mya use the "residents and citizens lane" at customs but she will be sent to the secondary inspection room when she comes back, that's normal, they may hold her for anything between 5 minutes to 4 hours (some cases even more) while they re-check information and stamp her passport with a "paroled until" stamp.

what 4 hours???? It depends on how crowded they are. I never waited more than 15/20 min in chicago

K1 Journey:

NOA1: 08/21/2012 (CSC)

NOA2: 04/24/2013 (8 months ClockWatch2.gif )

NVC received: 05/02/2013

NVC sent to Embassy: 05/06/2013 (only took 4 days !!)

Packet 3 received: 06/01/2013 (our son's 2nd birthday !!).Packet 3 response leaving in the mail on the next business day (06/04)

Medical: 06/11/2013

Interview: 06/18/2013. No packet 4 received, interview notice given on the phone the day before.

APPROVED !!

POE Chicago: 07/05/2013

AOS (EAD/AP) Journey:

NOA1: 07/30/2013

Biometrics: 09/09/2013

EAD/AP: 10/09/2013

Received a "potential interview waiver case" letter on 11/23/13.

GREEN CARD APPROVED AND IN PRODUCTION ON 03/17/2014

ROC I-751:

Sent: 01/09/16

NOA1: 01/11/16

Approval and Production Notice: 07/29/16

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Filed: Citizen (apr) Country: Mexico
Timeline

~ Moved from AOS Progress Reports to Working & Traveling During US Immigration - topic about traveling with AP ~

Link to K-1 instructions for Ciudad Juarez, Mexico > https://travel.state.gov/content/dam/visas/K1/CDJ_Ciudad-Juarez-2-22-2021.pdf

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  • 2 weeks later...

I just returned from the UK on my combo card, in London the check in person had not seen one but was happy enough when I showed her the letter from USCIS explaining what it was, She had to get someone else to show here what number to enter in their system where it asks for visa number. Turns out is was my A number. At Baltimore I was paroled in without going to secondary. When I asked him how long it was for he said i have just entered you as an LPR, so for as long as my combo card is valid.

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  • 1 year later...
Filed: AOS (pnd) Country: Philippines
Timeline

My husband and I are planning to visit Mexico this spring. I am a Philippine passport holder and have combo card on hand (aos still processing). Do I need to apply for Mexico visa or combo card is fine?

Thanks!

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Filed: AOS (pnd) Country: China
Timeline

As a follow up I called Delta who has their home office here in Atlanta. The person I talked to apologized for the trouble Elizabeth had this morning. They put me on hold and contacted the Delta airline station manager at the international terminal at the Atlanta airport to confirm everything was now in order. I was told the Delta computer system was correctly configured with Elizabeth’s data and this would not happen again. I was also given the Delta station manager’s name at Benito Juarez airport in Mexico City. I was told to contact the station manager if we have any issues when we leave Mexico City on 3/1/14. Thankfully Elizabeth had documentaion from USCIS, marriage license, etc to prove her case. It is sad when people are in a position that contols your next move and they don't know their job. It is always better to have paperwork/documentaion they don't need than to not have paperwork/documentaion they do need! Elizabeth has lived in Atlanta for years while she worked under her TN visa (that is how we met). She has numerious trips out of the Atlanta airport but this is the first time using the combo card. What a journey

God Bless everyone

Thanks for sharing the story...and I'm sure your wife isn't the first experience this during international trip.

And good thing you guys had other supporting documents...

I also never heard of EAD/AP card until after I started the K1 visa processing,

so I'm sure many newbies in airlines are in a same boat.

Sounds like their training needs to be improved.

Edited by DualityOneness
10-04-2013 We met online
11-21-2013 We met in person in Shanghai for 2 weeks

12-13-2013 I-129F packet sent via express

12-19-2013 USCIS NOA #1 (text and email) received

12-24-2013 USCIS assigns Alien Registration Number
12-31-2013 USCIS NOA #1 hard copy received
06-02-2014 USCIS web site shows NOA #2 approval
06-06-2014 USCIS web site shows case sent to NVC

06-xx-2014 Fiancee acquired birth, marriage, and police certificates from local police station (wrong)

06-16-2014 NVC creates case with GUZ### number

06-19-2014 NVC sends case sent to Guangzhou, China
06-24-2014 Received packet 3 express mail from embassy
06-25-2014 Completed DS-160 and paid K1 visa fee

06-26-2014 Mailed packet 3 response back to Embassy

06-26-2014 Requested police certificate from Russian embassy

07-08-2014 Received packet 4 email from Embassy

07-17-2014 Picked up Russian police certificate

07-25-2014 Fiancee medical exam (received MMR & Varicella, but they missed required TD shot)

07-31-2014 Picked up medical exam reports

08-01-2014 Request (correct) birth, marriage, and police certificates from Notarial Service (GongZhengChu)

08-06-2014 Picked up birth, marriage, and police certificates from Notarial Service

08-14-2014 Passed Interview Guangzhou embassy

09-01-2014 Received passport, visa, & sealed envelope

09-13-2014 POE

09-17-2014 Went to CBP office to get (US entry) I-94 updated correctly

09-18-2014 Applied for Social Security Card
09-19-2014 Applied for Marriage License (via online)
09-25-2014 Received Social Security Card
09-30-2014 Picked up Marriage License
10-09-2014 Marriage by Justice of Peace
10-09-2014 Got Certified Marriage Certificate Copies
10-17-2014 Received a letter from SS office that they need the marriage license
10-09-2014 Applied to change the social security card name
10-24-2014 Went back to SS office to provide the marriage certificate documents again!!!
12-09-2014 Submitted AOS, EAD, and AP
12-16-2014 Received 16 emails and 16 text NOA messages
01-05-2015 Received Biometrics appointment letter for (01-12-2015)
01-12-2015 Had Biometrics (fingerprint & picture) - Required Marriage Certificate!!!
02-17-2015 EAD and AP is approved
02-23-2015 Received AP is approval letter
02-25-2015 Received EAD/AP combo card (expires 02/16/2016)
02-27-2015 Applied for SS card name change (they took her SS card)
02-27-2015 Driver's learner permit test was denied since the SS card was given to SS office for name change
03-17-2015 Received SS card with married name
03-17-2015 Started to change all her accounts to married name
03-23-2015 Received potential interview waiver letter
03-27-2015 DMV rejects learner's permit due to "legal status=pending" and vision test failure
04-05-2015 Vision test for learner's permit
04-06-2015 DPS sent us letter that DHS cleared my wife's status to acquire driver's license.
04-10-2015 Passed Driver Learner's Permit
04-22-2015 Received Driver Learner's Permit ID card (expires 02/16/2016)
08-27-2015 Green Card approved
08-31-2015 Received Green Card "Welcome Notice Was Mailed" letter
09-05-2015 Received Green card
10-26-2015 Passed Driver's License Road Test (on 3rd attempt)
11-03-2015 Received Driver's License (expires 02/16/2022)
11-06-2015 Applied to remove conditional work remark on SS card
11-23-2015 Received updated Social Security Card.
- - - - - - - - - - Pending Future Processing - - - - - - - - - -
05-27-2017 File 10 Year Green Card
08-27-2017 2 Year Green Card Expires
05-27-2018 File USC

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